Privacy Policy

University Campus Private Tours (“UCPT,” “we,” “us”) respects your privacy. This policy explains what personal data we collect, how we use and share it, and the rights you have over it. By using the Platform, you agree to the practices described here.

1. Data we collect

• Account data: name, email, password, role (family or guide), and profile details you choose to add.
• Booking data: the tours you request, messages exchanged, schedules, and reviews.
• Payment data: processed securely by Stripe. We never store full card numbers; we receive only limited transaction details.
• Verification data (guides): enrollment and identity documents used to confirm you are a current student.
• Usage data: device, browser, pages viewed, and similar analytics that help us improve the Platform.

2. How we use your data

• To create and manage your account and process bookings and payments.
• To verify student guides and keep the marketplace safe.
• To provide support and send service-related communications.
• To improve, personalize, and secure the Platform.
• To comply with legal obligations and enforce our Terms.

3. How we share your data

We do not sell your personal data. We share it only as needed to operate the Platform:

• With guides: a family’s contact details remain masked until a booking is confirmed; only then is the necessary information shared to coordinate the tour.
• With service providers: such as Stripe for payments and infrastructure partners, under contracts that protect your data.
• For legal reasons: when required by law or to protect rights, safety, and security.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling some may affect functionality.

5. Security

We protect your data with encryption in transit and at rest, access controls, and regular review of our practices. Sensitive verification and identity documents are restricted to authorized administrators only. No method of transmission or storage is completely secure, but we work hard to safeguard your information.

6. Your rights

Depending on where you live, you may have rights under laws such as the GDPR and CCPA, including the right to:

• Access and export a copy of your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Opt out of the “sale” of personal data (we do not sell it).

To exercise any of these rights, contact us using the details below. We will not discriminate against you for doing so.

7. Children’s privacy

The Platform is intended for adults. We do not knowingly collect personal data from children under 18 without verified parent or guardian consent. Where a tour involves a prospective student who is a minor, a parent or guardian must book, supervise, and consent on their behalf. If you believe a minor has provided data without consent, contact us and we will delete it promptly.

8. Data retention

We keep personal data only as long as needed to provide the Platform, meet legal and tax obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

9. Contact us

For privacy questions or to exercise your rights, email our privacy team at privacy@ucpt.example.